How to choose a refurbished smartphone?

Refurbished: A term now regulated by law

The decree No. 2022-190 of February 17, 2022, regarding the use of the terms “refurbished” and “refurbished product,” has limited these terms' usage by sellers of refurbished products. According to the decree, a product can be classified as such when:

• It has undergone a series of tests on all its functionalities to ensure it meets legal safety obligations and the expected usage by the consumer;

• It has undergone several interventions to restore its functionalities. At PRS, our phones meet these terminological requirements as they undergo over 50 checkpoints, to exclude any phone that is not 100% functional.

Choosing a 'Refurbished in France' smartphone

Buying a “refurbished in France” mobile phone is a sign of quality for several reasons:

• It is refurbished according to strict quality standards, in line with the required product quality and safety;

• The phones are refurbished respecting stringent environmental standards, considering the legislation, especially regarding waste management throughout the product’s lifecycle;

• Finally, it ensures not contributing to any human rights violations by employing people subjected to forced labor.
  This is the practice at PRS, where we refurbish your future smartphones in the 18th district of Paris, ensuring a high level of quality.

Pay attention to the grade of your future mobile phone

When you buy a refurbished phone, you are often offered to choose the grade that matches your wish. Be cautious! Depending on the chosen grade, the phone's aesthetics will vary. For instance, purchasing a grade A phone corresponds to an almost new aesthetic state, with very superficial scratches, while other grades will show more signs of wear.

Don't be misled by the internet presentation image or the display phone, which might be shown without scratches, while you opt for a lower quality grade. So, clearly define your aesthetic expectations. However, the refurbishment process for the phones is identical for all grades, ensuring 100% functionality.

This is our practice at PRS, as it's essential for us to provide you with a quality device, regardless of its aesthetic state.

Ensuring a worthy customer service

Challenges in contacting customer service after purchasing your new device, or getting a quick response when it malfunctions... We advise you to pay attention to the quality of the customer service accompanying your purchase.

While this is true for both new and refurbished devices, this aspect is crucial. Since an electronic device can indeed have faults due to prolonged use, it's normal that you receive quick support in repairing or replacing your smartphone.

At PRS, we place special emphasis on customer satisfaction. Our customer service, also located in the 18th district of Paris, supports each client following the purchase of a device and strives to answer your questions and resolve any issues arising from your purchase.

So, are you ready to switch to refurbished?